Effective Date: 08/02/2024
Flybi Technologies Private Limited (“Flybi,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, interact with our services, or utilize our drone solutions. We comply with the highest standards of privacy and data protection, ensuring that your information is handled responsibly and transparently.
1. Information We Collect
We collect various types of personal information based on the nature of our interactions with you, including but not limited to:
- Personal Identification Information: Name, email address, phone number, and business contact details.
- Transaction and Payment Information: Details related to transactions carried out on our platform, including billing and shipping addresses, payment information, and tax identification numbers where applicable.
- Location and Environmental Data: Data captured by our drones during operations, such as geographical coordinates, environmental measurements (e.g., air quality, PM₁₀ levels), and site-specific details.
- Device Information: Information about the devices you use to access our website or services, such as IP addresses, browser types, operating systems, and user activity logs.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, monitor site performance, and customize content.
2. How We Use Your Information
We utilize the information collected from you for the following purposes:
- Service Delivery: To provide and manage our drone services, including stockpile verification, air quality monitoring, slurry sampling, and other services.
- Customer Support: To respond to your inquiries, provide technical assistance, and manage customer relations.
- Payment Processing and Legal Compliance: To process payments for services rendered and comply with applicable tax and regulatory requirements.
- Data Analytics and Improvement: To analyze trends, monitor performance, and improve our services, products, and overall customer experience.
- Marketing and Communication: To send you updates, newsletters, and promotional material (with your consent). We may also contact you regarding service updates, changes in policy, or necessary technical notices.
3. How We Protect Your Information
At Flybi, we prioritize the security of your personal data. We have implemented industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. These measures include:
- Encryption and Secure Storage: Data is encrypted both in transit and at rest. We employ advanced encryption protocols for sensitive data such as payment information and operational logs.
- Access Controls: Only authorized personnel with a legitimate business need have access to personal information.
- Data Anonymization: Where possible, we anonymize or pseudonymize data to protect your privacy, especially in relation to drone-captured data like environmental readings.
- Regular Audits: We conduct periodic security audits and vulnerability assessments to ensure our systems remain secure and compliant with the latest privacy standards.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information under the following circumstances:
- Service Providers: We may share information with trusted service providers who assist us in delivering our services, including payment processors, hosting services, and IT support.
- Legal Compliance: We may disclose your information if required by law, to comply with regulatory obligations, enforce our terms and conditions, or protect the rights, property, or safety of Flybi, our clients, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
5. Your Data Protection Rights
As a user of our services, you have certain rights over your personal data, which we respect and uphold:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Correction: If any information we have is inaccurate or incomplete, you can request a correction.
- Right to Deletion: You can request the deletion of your personal data where it is no longer needed for its original purpose.
- Right to Restriction or Objection: You can ask us to restrict the processing of your data or object to specific processing activities, such as marketing.
- Right to Data Portability: In certain circumstances, you can request that your personal data be transferred to another organization.
To exercise any of these rights, please contact us at support@flybi.in. We will respond to your request in accordance with applicable data protection laws.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This may include retaining your information to comply with our legal obligations, resolve disputes, and enforce agreements.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child under 13 without parental consent, we will delete that information as quickly as possible.
8. International Data Transfers
Flybi operates in multiple regions, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection regulations, particularly the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of any significant updates by posting the revised policy on our website and updating the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Flybi Technologies Private Limited
Address: No. 535, 3rd Floor, 1st Main, 6th Cross, Raju Layout, Nagadevanahalli,
Bangalore – 560056, Karnataka, India
Phone: +91 8660948625
Email: support@flybi.in
